Shipping policy
MONA’S Atelier
Thank you for shopping with MONA’S Atelier. We are committed to providing fast, reliable, and secure delivery for all our customers.
📦 Order Processing Time
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All orders are processed within 1–2 business days.
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Orders are not dispatched on Sundays or public holidays.
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During sales or peak seasons, processing times may be slightly delayed.
🚛 Delivery Time
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Major Cities: 2–4 business days
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Other Cities / Remote Areas: 3–6 business days
Delivery times may vary depending on the courier service and location.
💰 Shipping Charges
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Standard shipping fee: Rs. 200 Free shipping on orders above Rs. 3500
💵 Cash on Delivery (COD)
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We offer Cash on Delivery (COD) service.
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Please ensure that your shipping address and contact number are accurate to avoid delays.
📞 Order Confirmation
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Orders may require confirmation via call or message before dispatch.
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Unconfirmed orders may be canceled.
📦 Damaged or Missing Items
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If you receive a damaged parcel or a missing item, please contact us within 24 hours of delivery.
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An uncut parcel opening video is required for claim verification.